Frequently Asked Questions

1. What products do you sell?

We offer a curated collection of stylish jewelry, including chainmail necklaces, bracelets, earrings, rings, chokers, and statement pieces designed for everyday wear and special occasions.

2. Where are you based?

We are a UK-based online store, serving customers across the UK and beyond.

3. How long does delivery take?

UK orders are typically delivered within 3–7 working days. Delivery times may vary depending on your location and the shipping service selected at checkout.

4. Do you offer international shipping?

Yes. We offer shipping to selected international destinations. Available shipping options and costs are shown at checkout.

5. How much is shipping?

Shipping costs are calculated at checkout based on your delivery location and the shipping method available for your order.

6. How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes before the order has been processed or dispatched.

8. What is your return policy?

We want you to be happy with your purchase. If you're not completely satisfied, you may be eligible to return your item within 14 days of receiving your order, subject to our return conditions.

Please make sure items are unused, unworn, and in their original condition and packaging.

9. What if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible with your order number and clear photos of the item. We'll review the issue and help arrange an appropriate solution.

10. How can I contact you?

You can contact us through our Contact Us page or by email. Our support team will be happy to help with questions about orders, products, shipping, or returns.

11. Are your products suitable for sensitive skin?

Material and finish can vary between products. Please check the product description and specifications before purchasing if you have sensitive skin or known metal sensitivities.

12. Do you offer secure payment?

Yes. Payments are processed securely through the payment methods available at checkout. We do not store your full payment card details.

13. Will I receive an order confirmation?

Yes. After placing your order, you'll receive an order confirmation email containing your order details.

14. What happens if my parcel is delayed?

If your order hasn't arrived within the expected delivery timeframe, please contact us with your order number. We'll help you check the latest delivery status.